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Mission Statement
- We approach all business transactions with
safety first and we are viewed by the communities
that we serve as responsible business partners.
- To create continuous growth by exceeding the
expectations of our customers within a framework
of focused market segments.
- We must manage all aspects of our business
efficiently and effectively when serving the
needs of our customers.
- Our competent men and women guide us on our
journey as we provide leadership within our
industry however; remaining flexible as we grow
and strive to achieve our vision.
Quality Policy Statement
- To meet the expectations of our customers
with quality products, services and a focus
on continuous improvement.
- Commitment to ISO 9001-2000
Fundamental Values of Nordan Smith
- Safety: Safety is a condition of employment.
It is the most important activity we do. It’s
above serving the customer, or generating profit.
- Integrity: Integrity must NOT be compromised.
We must display honest relationships with our
customers, fellow employees, and communities
we live in.
- Customers: Serving the needs of our
customers is the essence of our reason of being.
We work to satisfy our customer requirements
and anticipate their need based upon their buying
behavior. To win, we must understand our customer’s
process and strive to improve it, so they can
be more competitive.
- People: Competent men and women that
serve our customers are our most valuable resource.
Individual and team contribution create innovation
and imagination that will provide solutions
for our customers.
- Competitiveness: We understand the
difference between first and second and keeping
our mystic within the team.
- Worthiness: We must always remain worthy
to God and keep a balance between family and
business.
- Entrepreneurial spirit: We must ensure
flexibility and be committed long term to our
customers, employees and shareholders.
- Continuous Improvement: We must continuously
strive to improve our processes and create a
foundation of operational efficiency.
- Change: We welcome change and embrace
the opportunities it creates. We are however,
accountable for our actions.
- Success: As we perform as a team we
will celebrate success as a team.
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